Thank you for choosing The Book Boss LLC. We value your business and are committed to providing exceptional professional financial services. Please review our policy regarding returns, cancellations, and refunds below.
1. Services and Consultations
- Monthly Bookkeeping Services: You may cancel your ongoing monthly bookkeeping services at any time. To avoid being charged for the upcoming billing cycle, you must provide written notice at least [e.g., 14 days] before your next scheduled invoice.
- Completed Services: Refunds are not issued for bookkeeping, tax preparation, or consulting services that have already been performed and delivered.
2. Digital Products and Downloads
- Final Sale: All digital products, downloadable templates, spreadsheets, and educational guides purchased through our GoDaddy website are considered final sale.
- Exceptions: Due to the nature of digital content, we do not offer refunds once a file has been downloaded. If you experience technical issues or corrupt files, please contact us, and we will gladly replace the digital file.
3. Retainers and Setup Fees
- Onboarding & Setup: Any one-time onboarding or software setup fees are non-refundable once the onboarding process has begun.
- Unused Retainers: If you have paid a retainer for block hours or future projects, any unused portion of the retainer will be refunded if the contract is terminated according to our service agreement terms.
4. How to Request a Refund or Cancellation
To cancel a service or request a refund, please contact our support team:
- By Email: remotebookboss@gmail.com
- By Phone: 813-485-6086
- Response Time: We review all requests within 1-2 business days and will notify you of the approval or rejection of your refund.
5. Policy Updates The Book Boss Bookkeeping Company reserves the right to modify this Return and Refund Policy at any time. Updates will be posted directly on this page with an updated effective date.
Effective Date: September 30, 2026